Frequently asked questions about Isa use

An email with the tracking number will be sent to you 1-2 days before the specified start date. Please use the tracking number contained therein to check the status of your parcel.

An email will be sent to you one week before the end date. The email will contain a link to a questionnaire, renewal offers and the option to create a free return label. You must enter the email address you used when you first booked. Please only include the @ part in front: max.mustermann

You have 5 days from the end date to drop off your Isa at a nearby DHL branch. If you need more time (e.g. due to illness or in special cases), inform us as soon as possible (orders@deep-care.de). Otherwise, this will be considered an unacceptable delay and your company will be informed and charged accordingly.

If you would like to change the booking period, please contact us by e-mail at orders@deep-care.de

Yes, if you have received Isa from your company for a limited period of use, you will receive an e-mail one week before the end of the period of use. There you will find a link to our questionnaire and our renewal or purchase offers.

If you would like to buy Isa privately, you can do so via Amazon.

Isa's sit/stand detection is based on an upward-facing sensor that uses the distance to the ceiling as a reference value to determine whether you are working sitting or standing.

Make sure that your Isa is calibrated for your workplace. This calibration needs to be done every time you are in a new room. For example, if you use Isa both in the office and at home, Isa needs to be calibrated once for each of these locations.

To calibrate, move your height-adjustable desk up and down 2 to 3 times to calibrate your Isa correctly. Make sure that the desk remains in one position for about 10 seconds each time.

Take another look at our Introductory video to.

• Strong natural light:
  On very sunny days or if Isa is located directly next to large windows, strong sunlight can affect the sensor.
• Halogen bulbs in the neighbourhood:
  Strong halogen lamps can interfere with the sensor signal, especially if they are close to Isa or shine directly onto the sensor.
• Very high ceilings (over 4.5 metres):
  With very high ceilings, the signal from the distance sensor may be too weak to enable precise detection.
• Obstacles in the sensor's field of vision:
  Hanging lamps, chandeliers or other objects located between Isa and the ceiling can impair detection.
• Too short a distance to the ceiling:
  This can occur, for example, with sloping ceilings (pitched roofs) if the distance to the ceiling is too small.

How often you receive instructions from Isa depends on your individual working behaviour. With the exception of the reminder to "drink water" or "eat fruit", all of Isa's instructions are based on your ergonomic and movement behaviour. The more upright you sit, the more often you change your sitting or standing position, take breaks or carry out movement exercises, the less often you will receive instructions from Isa.

Yes, you can. Firstly through your behaviour. The more active you are and the more ergonomically you work, the less often you will receive clues.

However, there is also another way you can influence the frequency of hints. By adjusting the coaching mode:

1. click on the menu at the top right

2. open the "Mode" window at the top left

3. choose the mode that best suits your way of working and your level of health.

Starter mode: In this mode, you will receive significantly fewer hints than in the other two. This mode is primarily designed to help you gain a better understanding of how you work by tracking and reflecting on your behaviour through Isa.

Healthy centre: This mode is about gradually learning a healthy way of working. The benchmark for this mode is official guidelines, such as those of the World Health Organisation (WHO). This means that Isa will guide you in such a way that you achieve the guidelines.

Full speed ahead: Do you want an extra portion of exercise? Then this mode is the right one for you. Isa will guide you through two movement exercises at a time.

Isa only gives advice or specific instructions when it is necessary from a health science perspective. When exactly that will be depends on how active you are, i.e. how much you move and how ergonomically you work.

The following factors have an influence on how much stress your organism is under and consequently how often you will receive indications:

On the one hand, you will receive information from Isa if your cardiovascular and metabolic activity drops sharply due to inactivity (lack of exercise). How long this lasts depends on how much you exercise.

Here is a scientifically based example to illustrate this: Assume you sit at your desk for 60 minutes without taking a break from sitting. During this time, your metabolic activity drops by up to 90%. One of the consequences of this would be that the nutrient supply in your body is no longer sufficiently guaranteed. Possible consequences include mental and physical symptoms of exhaustion, muscle tension or headaches. In the long term, this can also lead to diabetes, obesity, depression or cancer.

On the other hand, Isa will tell you if your musculoskeletal system, i.e. bones, joints, cartilage and muscles, are under too much strain. These must be constantly loaded and unloaded so that the cell structures do not break down and they are adequately supplied with blood. Regardless of whether you are sitting or standing ergonomically, certain areas are always subjected to too much or too little strain. It is therefore important to vary your posture.

The decision not to equip Isa with a battery or rechargeable battery was a very conscious one. Many considerations played a role. Two factors stood out.

Sustainability: Without a battery, Isa consumes significantly fewer resources during production. In addition, every Isa component is recyclable, which helps to minimise the ecological footprint.

Running time: As there is usually always a power socket or USB port available in the office setting, the practical use of a rechargeable battery for Isa is very limited. The continuous power supply via USB cable enables reliable and uninterrupted use without users having to worry about recharging.