TK Innovation Scouting

Through TK innovation scouting, TK is able to offer Deep Care through ISA companies across Germany, another digital health service for office workers.

About Die Techniker

Techniker Krankenkasse (TK) is the largest health insurance company in Germany with 11 million insured persons. It is considered one of the most innovative health insurance companies and has been the test winner in Focus Money’s health insurance comparison for the 16th time in a row. Among other things, it is strongly committed to the further development of the health system. To this end, it acts as a dialogue and development partner for politics and society and promotes new innovations that contribute to high-quality and efficient health care.

A central connecting point between TK and external innovators is the TK-InnovationsPortal, which offers an innovation profile for submitting innovative approaches in addition to a guide for product development and the health system. Deep Care submitted the digital health coach “ISA” via the latter as an innovative health offering in the field of primary prevention and health promotion


Industry: Insurance

Employees: 14.563

Members & Customers:

  • 11.000.000 insured
  • 800.000 corporate clients

Together for a healthy future:

Techniker Krankenkasse is considered the most innovative health insurance company in Germany and is always on the lookout for innovative ideas that contribute to high-quality and efficient healthcare. Since the beginning of 2023, Deep Care has been part of the TK portfolio through ISA as a corporate health management measure and contributes to prevention and health promotion through a real-life health solution.

Initial assessment by a team of TC experts

The documents submitted for evaluation were first assessed by an internal team of experts from TK. For this purpose, an interdisciplinary team was formed with the participation of prevention and health advisors as well as the head office, which first evaluated the concept of the digital health assistant theoretically. Decisively, the offer was evaluated on the basis of the eligibility and exclusion criteria according to § 20 SGB V (German Social Code) in accordance with the guidelines for prevention of the GKV-Spitzenverband (GKV-SV). Subsequently, ISA was subjected to a practical test by about 10-15 TK employees over a period of about four weeks. All functions could be tested in order to evaluate the effects on individual health behaviour. Thanks to the expertise of the TK health experts, the test procedure provided very valuable feedback for the continuous product development at Deep Care and was at the same time the starting signal for a subsequent large-scale field study

Large-scale piloting of the offer in further companies

In a final step, two pilot studies were conducted in different companies with a total of 100 participants. Over a period of three months, ISA was again examined for its functions, effectiveness and practicality. However, the focus was on the resonance and acceptance of the users in the company context.

Evaluation of results: 

The user feedback reflected the same picture as previous pilot projects with several hundred participants had already shown. About 90% of the respondents report a positive effect on their own sitting posture, which is shown by a sharpened awareness of their own posture and an ergonomic-dynamic sitting behaviour. Almost 80% report a significant increase in physical activity and carry out movement exercises on a daily basis. More than 50% reported consciously interrupting longer periods of sitting to avoid prolonged periods of sitting. Drinking behaviour and standing table use have each improved for about 50% of the users. In terms of user acceptance, the concept was described by over 90% as sensible and intuitive to use.

Outlook for cooperation:

After the approximately one-year review and evaluation process, ISA was included in TK’s health portfolio. The cooperation with TK has already paid off during this time through the exchange of knowledge and experience and has contributed significantly to the current product maturity. With ISA, Deep Care GmbH enables TK to offer companies throughout Germany another life-oriented health solution for everyday office life.

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