Since 2023, E.ON has been offering its employees Deep Care, a digital health service in which they can develop healthy work routines in a coaching session lasting several weeks.
The E.ON Group is one of the largest operators of energy networks and energy infrastructure in Europe and thus a driving force for more sustainability in energy supply. The Group’s headquarters are in Essen, from where E.ON provides an innovative health offering for its office employees.
E.ON SE has a renowned occupational health management system that goes far beyond the legal requirements and proactively supports the health promotion of employees in addition to occupational health and safety.
In order to continuously develop occupational health management, E.ON maintains a lively exchange with occupational health management managers from other companies. In the course of such an exchange of experiences, E.ON learned about ISA, which prompted them to contact Deep Care
Industry: Energy supply
Worldwide around 72,000 Germany-wide around 37.000
Start with Deep Care: 15.03.2023
Integration of a digital health offering
E.ON learned about Deep Care through a personal exchange with the company health management of another company. This initially resulted in an instructive pilot project and later in a longer-term cooperation between the two companies.
The first contact
The first personal exchange between E.ON and Deep Care took place during an initial meeting. During the 30-minute meeting, the innovative concept of a digital companion for office employees as well as its impact on work habits, the data protection concept and different usage models were discussed in more detail.
Initial needs, acceptance and success analysis
After an internal review of the health offer by a psychologist, a sports & work scientist, the head of workplace health management, data protection and the works council, a pilot project was first initiated. The aim was to determine the need, acceptance and effect in the own company in three steps on the basis of different test users. In the first step, potential test persons were identified and target group-specific communication materials were provided. In a second step, the test persons were able to apply for use, received intensive onboarding and were able to use ISA for several weeks both in the office and in the home office. In a final step, the test persons were interviewed anonymously in the middle and at the end of the test period and the answers were evaluated.
Pilot results at E.ON
The pilot in figures… Both the user acceptance of the personal health coach ISA and its effect on one’s own health were rated very positively by the test persons. Around 90% consider it to be useful and experience a lasting positive improvement in their health behaviour. The positive effect on the sitting posture was confirmed by all without exception. 90% of the test persons stated that they are more physically active and integrate daily movement exercises into their daily work routine. Longer sitting times were consciously interrupted by 80% of the test persons and just as many drank a glass of water more often and more regularly in between. Employees with access to lift tables used them more often in 44% of cases, which increased the amount of time spent standing.
Qualitative evaluation of the questionnaires: The low-threshold nature of the offer was evaluated positively, which makes it easier to implement healthy habits such as doing physical exercises, ergonomic sitting, regular drinking, active breaks, etc. in the reality of life. The principle of data economy and local data processing without internet connection were also considered positive. The direct involvement of the different user groups has also led to constructive suggestions for improvement. For example, based on user feedback, the “focus mode“, in which some health notices are paused for a short time, was integrated on the home screen for faster accessibility. In addition, a function was created through which the training intensity can be adjusted to one’s own needs in order to avoid over- or under-exertion.
Based on the user feedback and the meaningful pilot results, E.ON has decided on the “ISA on Demand“ usage model. This enables employees at the group headquarters in Essen to have a device delivered to them independently and free of charge over a period of several weeks for the purpose of coaching. So that other locations can also benefit from the insights gained, Deep Care was given the opportunity to present the concept as well as the pilot results at a biennial BGM general meeting. This means that the digital health management measure has the potential to grow into other areas of the Group.
We are very much looking forward to the further cooperation with E.ON and would like to thank them wholeheartedly for the fruitful collaboration and the constructive feedback!